SHIPPING & RETURNS

Shipping Policy

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We ship all orders once a week on a Thursday, if you order after 12 pm GMT it will be posted the following Thursday.

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We use Royal Mail first class to send you, your goods. Please allow the recommended shipping times by royal mail, after you've received your dispatch confirmation e-mail to contact us about goods not being received. 

 

We attempt to package all your goods in an appropriate way, so they reach you in excellent condition, although we can not guarantee the state they will arrive in due to using a third party. Please contact us if you've had any issues with the shipment of your goods at

 

                                        customercare@cutekoreancosmetics.com

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Return & Exchange Policy

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If you change your mind about any goods you've purchased with us they must be returned unopened and unused to be able to receive a refund or exchange on those goods. Please inform us first by emailing us at

 

                                        customercare@cutekoreancosmetics.com

 

If you have used any of the goods we cannot give you a refund.

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If you require a refund or want to exchange the goods you've received for any other reason please e-mail us on the above e-mail so we can decide on the best course of action, regarding the reason.